🗑️ User Data Autonomy & Store Compliance

Account & Data Deletion

In Compliance with Google Play Data Safety & Apple App Store Guidelines

At I am Special, we respect your family's right to control your digital footprint. In accordance with the Google Play User Data & Account Deletion Policy and Apple App Store Review Guidelines, parents and guardians can permanently delete their account, child profiles, and all associated data at any time.

Method 1: In-App Deletion

Instant, direct wipe from your device without waiting.

  1. Open the I am Special app on your device.
  2. Tap the Parent Settings gear icon (solve the arithmetic parental gate).
  3. Select Manage Data & Profile.
  4. Tap "Delete All User Data & Reset App".
  5. Confirm the prompt. All progress and drawings will be instantly wiped.

Method 2: Web Deletion Request

For parents who uninstalled the app or prefer an online request.

Fill out the verified request form below. Our support team will process the deletion and permanently erase all records associated with your email/profile within 30 days.

Online Deletion Request Form

Please provide the details below so our support team can verify and fulfill your deletion request.

A verification and completion confirmation email will be sent to this address.

What Happens When You Request Deletion?

Data Purged Upon Request:

  • Saved Artworks & Drawings: All coloring canvases and drawings.
  • Gameplay Progress: Unlocked islands, memory match scores, and puzzle star ratings.
  • Profile Preferences: Avatar choices, audio settings, and child nicknames.
  • Account Records: Any parent email records or diagnostic crash identifiers associated with your account.

Data Retention Period & Policy

We do not retain user data beyond the period necessary to operate the application.

  • Processing Time: In-app deletions take effect immediately. Web-submitted requests are processed within a maximum of 30 calendar days.
  • Irreversibility: Once purged, data cannot be recovered. If your child later returns to the app, they will start fresh from Island 1.
  • Exceptions: We do not retain any children's personal data. The only logs maintained are temporary server transaction timestamps required by law for fraud prevention and legal compliance.

Direct Assistance & Data Protection Contact

If you encounter any issues submitting the form or need expedited assistance, you can email our Privacy & Data Team directly:

  • Direct Deletion Desk: contact@iamspecial.app
  • Subject Line: Data Deletion Request - I am Special
  • SLA: We respond to all parent requests within 48 business hours.